We strongly believe in our products and want every customer to be satisfied. This is the reason for the FlavorGod Customer Service Guarantee. Due to inevitable fraudulent activity FlavorGod will only accept returns of merchandise purchased directly from FlavorGod and in accordance with the following:
1. Shipping costs are non-refundable.
2. eBook purchases are non-refundable.
3. Refunds may take at least one week to process.
4. Seasoning – Must be unopened and in the original packaging to be considered for a refund.
5. To be considered for a refund, FlavorGod must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit card / PayPal used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement. FlavorGod may also provide store credit or a gift card in place of a refund, if desired. FlavorGod does not provide return tracking labels. It is the customer's responsibility to return the package to Flavor God and provide return tracking information.
6. Returns that originate from outside the continental United States will not have return slips sent for the respective merchandise. Purchaser is responsible for procuring shipment and for the merchandise arriving at FlavorGod facilities.
The original packing slip is required for merchandise to be considered for reimbursement.
Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
FLAVORGOD IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
7. Gift cards with a balance of $10 or less are able to be redeemed for a cash refund. Please send an email to firstname.lastname@example.org for further instruction.
8. Customs fees are not refundable nor is Flavor God responsible for them as they are paid to your country and not Flavor God
Please contact email@example.com with any inquiries or issues regarding your order. We’d happy to connect with you, there, and find a solution.